Your engineers are drowning in operational work

Across all your customers, your team spends most of its time on repeatable tasks:

• Level 1 & 2 tickets that could be automated

• Searching through vendor documentation and KB articles

• Keeping communication templates and guidelines consistent

• Re-applying the same fixes in slightly different environments

ServiceFabric is designed to turn this operational drag into repeatable, safe AI-powered workflows.

Up to 40-60% time of an agents day is being eaten by repetitive, low-value work.

Let AI do the work

Time consuming

• Level 1 & 2 Tickets

• Research on Vendors' documentations

• Respecting Communication Guidelines

• Partial and Full Automation Available

Top rated by 32 Pilot customers on 15,000+ SME Endpoints

★★★★★

Proven time savings across MSP environments

In pilots with 32 MSP and MSSP organisations and over 15,000 SME endpoints, ServiceFabric has delivered:

Guardrails - even on communications

Consistent responses that follow your communication guidelines

Save valuable competency

More tickets resolved without senior engineer involvement

Time saving

Up to 72% time saved on selected L1/L2 workflows

That frees your team to focus on complex incidents, strategic projects, and higher-value services.

A complete lifecycle for AI agents in MSP operations

ServiceFabric acts as a central control plane for everything your AI agents do – across every customer.

1. Train

   Ingest tickets, vendor documentation, runbooks, and KB articles for each tenant.

2. Design runbooks-as-code

   Define workflows for common tasks – from password resets and onboarding to security triage – using a policy-driven, version-controlled model.

3. Deploy agents

   Attach AI agents to specific tenants, queues, or tools (PSA, RMM, ITSM) with clearly scoped permissions.

4. Guard, monitor, and test

   Apply guardrails, approvals, and live-tests so that automations are observable, reversible, and safe before you scale them to all customers.

Multi-tenant modelling

Represent each customer, their assets, and their policies as separate tenants while managing everything from a single pane of glass.

Runbooks as code

Define, test, and version runbooks – so changes are auditable and can be rolled out consistently across customers.

What ServiceFabric gives your operations team

Governed AI agents

Configure granular permissions, approval flows, and human-in-the-loop steps to keep AI agents under strict control.

Deep integrations

Plug into your existing PSA, RMM, ticketing and security tooling so agents work where your engineers already live.

Use cases MSPs and MSSPs run on ServiceFabric

From full automation to human approval workflows

Helpdesk Automation

• Auto-draft responses and actions for common tickets.

• Propose resolution steps to engineers directly in the PSA or ITSM tool.

Documentation research

• Have agents read vendor docs and propose configuration changes or fixes tailored to each tenant.

Custom Workflows

• Build tenant-specific onboarding, offboarding, and maintenance runbooks that reuse global logic but respect local policies.

Validated by 32 pilot MSPs

ServiceFabric has been piloted in 32 environments across 15,000+ SME endpoints, with:

• High satisfaction scores from operations leaders and engineers

• Clear, measurable savings on ticket handling time

• Increased capacity to onboard new customers without additional headcount

“ServiceFabric gave us a safe way to introduce AI into our operations. We now treat automations like product features, not one-off scripts.”

CTO, American MSP size of 50

Built for security, compliance, and control

• Data isolation by tenant – clear boundaries between customer environments.

• Policy-driven access – define what each agent can see and do.

• Audit trails – every decision, action, and change is logged.

• Deployment flexibility - Pay as you go, only what you use per month.

See ServiceFabric in your operations

Share a few details about your stack and customer base. We’ll show you how ServiceFabric can become the AI control plane for your NOC and SOC.