ServiceFabric

AI-powered helpdesk automation to clear L1 and L2 ticket queues.

AI Firewall

AI-assisted firewall monitoring, policy optimisation, and anomaly detection.

Products

Two Solutions, one MSP-ready platform

Built around how MSPs actually operate

Managed Security

• Offer an AI-assisted SOC without building it from scratch.

• Normalise logs across customers and highlight real incidents per tenant.

• Standard playbooks for common attack patterns that you can customise.

Managed Support / Helpdesk

• Deflect common tickets with AI responses and guided self-service.

• Give support engineers suggested fixes based on your history and KB.

• Report on SLA improvements and backlog reduction for each customer.

Omni tenant, one platform

Four steps:

1. Connect your tools

   Connect RMM/PSA, ticketing, SIEM and firewall sources once – then apply across customers.

2. Onboard a customer

   Map their assets, users, and policies into SequentGrid in a consistent, repeatable way.

3. Deploy automations

   Turn on curated security and support playbooks, then refine per customer.

4. Scale & optimise

   Reuse what works across your customer base while tuning for each individual environment.

How one MSP turned AI into margin and growth

A regional MSP used SequentGrid to add AI-assisted security monitoring and automated helpdesk services across its customer base. By connecting its RMM, firewall logs, and ticketing system, the team could automate repetitive work and focus engineers on high-value incidents and projects. The result: better SLAs for customers, more services sold per contract, and improved margins without increasing headcount.

• 40–60% reduction in L1 tickets per endpoint

• 3× faster response on critical security incidents

• More revenue per customer with an “AI-powered” service tier

Trusted by Leaders

MSPs and IT providers rely on SequentGrid to power AI-driven security and support

See SequentGrid in Action

Schedule your Demo.